Refund policy

Ruxton Ceylon Cinnamon: 90-day money-back guarantee

If you are not completely satisfied with your Ruxton Ceylon Cinnamon order, contact us within 90 days of receiving it to arrange a return for a full refund. No explanation is required.

This guarantee includes discounted cinnamon orders, bundles and subscription deliveries. Opened or tried cinnamon pouches are eligible. The 30-day period, unused-condition requirement and sale-item exclusions below do not apply to Ruxton Ceylon Cinnamon.

To start a return, email help@tryruxton.com with your order number or proof of purchase. We will send a return shipping label and instructions on how and where to send your package. Please contact us before sending items back. Eligible cinnamon returns receive a full refund to the original payment method within 10 business days of receiving and processing your return.

Standard policy for other products

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at help@tryruxton.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@tryruxton.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items for other products
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

For products other than Ruxton Ceylon Cinnamon, we cannot accept returns on sale items or gift cards. Cinnamon sale and bundle purchases remain covered by the 90-day guarantee above.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@tryruxton.com.